Refund policy

Refund and Return Policy

Thank you for choosing Superior Soles! We take pride in our meticulous attention to detail. If, for any reason, you are not satisfied with your purchase, we offer a simple refund and return policy.

Damaged or defective items – 14 days
If you receive a damaged or incorrect item, please contact us within 14 days of delivery at info@superiorsoles.com and send us the details along with photos. If there are damaged items or delivery errors on our part, we will issue a full replacement, store credit, or refund (including shipping costs, covered by us), at our discretion.

Exchanges
Yes, we do offer exchanges.

Non-refundable items

• Opened or used products

• Items without an order number

14-day return policy
We accept returns only for unused and unopened packages. You have 14 days from the delivery date to initiate a return. Please write the original order number on the box when returning a package. The original shipping cost is non-refundable, and the customer is responsible for purchasing the new return shipping label. Refunds are processed within 7 business days; however, it may take longer for the funds to appear on the card you used to make the purchase.

How to initiate a return
Please contact us before returning any item at info@superiorsoles.com to start the return process.

Legal Entity: Born Online S.R.L.
Phone number: +40 720 483 200
Email: info@superiorsoles.com
Address: 71 Bradetu Street, bl 0252, Bradetu, Nistorești, Vrancea, 627232, Romania
Costumer Service working hours: Monday to Friday, from 10:00 to 18:00 (EET)